We want problems with your order handled clearly and fairly. Please contact us before sending anything back so we can review the issue and provide the correct instructions.
Damaged, defective, incorrect, or missing items
Contact us within 30 days of delivery if your order arrives damaged, defective, incorrect, or incomplete. Include your order number and clear photos or video when possible. Eligible claims may be resolved with a replacement, partial refund, or full refund depending on the situation.
Change-of-mind returns
You may request a return within 30 days of delivery. To be eligible, the item must be unused, in the condition in which it was received, and suitable for resale. For hygiene reasons, a grooming glove that has been used on a pet cannot be accepted as a change-of-mind return.
Return shipping for change-of-mind returns is the customer’s responsibility unless we tell you otherwise. Do not mail a return to the address printed on the original package. We will provide the correct return instructions after your request is approved.
Refunds
If a refund is approved, it will be sent to the original payment method. Your bank or payment provider may need additional time to post the credit. Original shipping charges, if any, are generally non-refundable unless required by applicable law or the order was incorrect or defective.
How to request help
Use our Contact page and include your order number, a short description of the issue, and any useful photos or video. We will review the request and send the next steps.